I.T. Technical Support

Need help with your computer, email, or a system? Open a support ticket and the I.T. team will follow up with you.

Option 1: On a work computer Recommended

If you’re at a work computer, this is the fastest way to get help.

1. 1 At the bottom right of your screen, next to the clock, click the small arrow (^) to show hidden icons.
2. 2 Right-click the white ABC icon.
3. 3 Click Help Request Form, fill it out with a short subject and a description of the problem (include any error message you see), then submit it.

Option 2: On an iPad or phone Recommended

If you’re on an iPad or phone, or can’t get to a work computer, open a ticket by email.

1. Send an email to support@admiralbeverage.rmmservice.com.
2. Use a short subject that sums up the problem.
3. In the message, describe what’s happening and attach a screenshot if you can.

Option 3: Contact I.T. directly Last resort

Only if you can’t open a ticket with Option 1 or 2, email itdept@admiralbeverage.com.

To help us create a ticket without having to follow up, please include:

• Your full name
• Your username (Windows username, route number, etc.)
• Your location (branch or warehouse)
• The best phone number to reach you
• The device having the problem (asset tag number on the device, iPad phone number, route number, etc.)
• What the problem is, when it started, and any error message (a screenshot helps)

Tips for a faster fix

• Include your location and the best phone number to reach you.
• Tell us when the problem started and what you were doing.